Customer Services Manager

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Customer Services Manager

Postby rsj38 » Mon Jan 14, 2019 3:53 pm

ACCOMMODATION SERVICES
Customer Services Manager
Grade 7 Starting salary £33,199


Keele University is renowned for its exciting approach to higher education, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £150 million, over 10,000 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at http://www.keele.ac.uk.

This post represents an exciting opportunity for a customer focused individual to join a team of staff in Keele University’s Estates & Development Directorate. The Directorate is responsible for the campus accommodation, catering, cleaning and maintaining the buildings, grounds and security.

We have an opportunity for someone to lead our University Reception team. In return, you will receive the following benefits:
• A development plan and lots of training opportunities.
• 24 days holiday, 5 discretionary days plus bank holidays, with a further increase after 5 years’ service.
• Access to a wide range of campus facilities including shops, sports centre, eateries, a bank, library and chapel.
• Excellent pension scheme.
• A Keele Card which provides discounts throughout the campus catering units.

This role is crucial to providing our students and visitors with a positive first impression of the University. The successful applicant will have experience of managing a busy, customer focused reception team. You must be flexible during Easter & summer vacations and be committed to providing excellent customer service. Some weekend and evening working is required.

For an informal chat, please ring Sue Underwood, Head of Accommodation Services on 01782 734605.

For full post details please visit: http://www.keele.ac.uk/vacancies
Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

Closing date for applications: 1st February 2019
Interviews will be held on: 14th February 2019
Post reference: KU00001036
rsj38
 
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Joined: Thu Jun 23, 2016 3:18 pm

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